When you contact a customer to discuss an overdue account or payment for a specific transaction, you enter a specific call action in the Call Actions window. Call actions indicate whether an issue has been resolved or requires further follow–up activity. You can view items that require further collection activity in the Scheduler window.
The Scheduler window lists the follow–up date, the recommended collection action, and the customer to contact. You can also view the Follow Up Action and Notes information that you entered in the Call Actions and Call Topics windows. To display a particular field, choose Show Field from the Folder menu, then select the field to display.