Receivables lets you view detailed or summary information about your invoices, credit memos, debit memos, and commitments that have outstanding balances.
Use the Account Details window to view the status, due date, number of days late, dispute amount, and the balance due for a specific transaction. You can open this window from the Navigator or by choosing Account Details from the Customer Accounts or Aging window. When you select the Account Details button from the Aging window, the Account Details window may show transactions that are not included in the total displayed on the Aging window. The Aging window displays items based on GL Date, while the Account Details window does not. You can view more detailed information about a transaction by choosing the Details button.
If the transaction you are viewing uses the Staged Dunning method, you can also modify its dunning level in this window. You may want to do this, for example, if your customer has remitted payment for a past due item, and you want to reduce the severity of the next dunning letter they will receive. You can update a past due debit item’s dunning level at any time. To display the dunning level for a debit item, choose Show Field from the Folder menu, then choose Current Dunning Level. To modify this item’s dunning level, enter a new dunning level. You can change a dunning level to 0 (zero) or any positive number.
Note: The Account Details window does not display receipts, credit memos, on–account credits, adjustments, and debit items that have a transaction type with Open Receivables set to No.
Transactions assigned to a transaction type with Open Receivables set to No do not update your customer balances
and therefore are not included in the standard aging and collection process.
To view the total amount due by transaction type and time period for a specific customer, choose the Account Overview button. For example, you can view the total number and amount of invoices entered for Customer ABC from August to December, 1998. You can open the Account Overview window from the Navigator or by choosing Account Overview from the Customer Accounts window.
To view information for a specific transaction, such as customer bill–to and ship–to addresses, payment terms, due date, status and invoice lines, choose the Transaction Overview button.
To view the dunning history for a specific transaction, choose the Dunning History button. You can update the due date for a transaction in this window if the profile option AR: Update Due Date is set to Yes.
Account Details Field Reference
This section provides a brief description of some of the fields in the Account Details window.
Balance Due: The balance of the transaction. If this item is an invoice, debit memo, deposit, guarantee, or chargeback, the remaining amount is the amount due. If this item is a receipt or on–account credit, the remaining amount is the amount not yet applied to debit items.
Class: The transaction class of an the transaction or receipt. Classes include invoices, receipts, credit memos, chargebacks, guarantees, deposits, and debit memos.
Dispute Amount: The amount of the transaction that is in dispute or has pending adjustments against it.