Oracle Depot Repair provides the similar functionalities as order type (line type) in order management or transaction type in account receivables. Repair Types help to classify the Repair Order and determine the repair management processes and logistics to fulfill the repair process. These repair types enable service providers to be more efficient in managing the repair through process automation.
Oracle Depot Repair supports the following Repair Types:
- Repair and Return
- Loaner, Repair and Return
- Advance Exchange
Use this Repair Type when the service depot sends an item to the customer solely for the purpose of renting. This Repair Type requires a Sales Order to ship the loaner item to the customer and to create an invoice, and an RMA order to track the return of the loaner item. A deposit and return due date may be a requirement. The customer has no expectation of repairs.
Repair and Return
Use this Repair Type when a customer returns the broken or damaged item to the service depot for repair. After completion of the repair, you return the repaired item to the customer. This Repair Type requires:
A return materials authorization (RMA), or Return line, to receive the customer's broken or damaged item. A Sales Order, or Ship line, to ship the repaired item and invoice the customer.
Loaner, Repair and Return
This Repair Type combines two Repair Types, the Repair and Return, with the Loaner. The loaner concept indicates that service depot sends the customer the loaner before the receipt of the customer's broken or damaged item. To track the shipping and return of both the loaner and the broken or damaged item, the system creates four charge lines. This Repair Type requires two RMA Orders and two Sales Orders. Use this Repair Type when a customer uptime is critical.
This Repair Type represents a scenario when the service depot sends an exchange item to the customer after receiving the customer's broken or damaged item. The Exchange Repair Type assumes that the repaired item does not return to the customer. The system can generate an internal Repair Order for the returned item, but there is not necessarily an association between the repaired item and the original exchange item.
This Repair Type is the same as the Exchange Repair Type except that the service depot can send the item to the customer before the service organization receives the customer's broken item.
Replacement Repair Type
A Replacement Repair Type refers to a scenario when the service depot sends an item to the customer without expecting a return. In this scenario, the service provider sends the customer an item to replace the customer's item. The service organization can:
Link the replacement item to the original item in the Installed Base.
Change the status of the replaced item to indicate that it is out of service and that the new item has replaced it.
Use this Repair Type when the service agent is uncertain about the customer's needs. This Repair Type is flexible however, and requires the manual creation of RMAs and Sales Orders.
A Repair Order and its associated Service Request can be created in the Spares Management of Oracle Field Service as a result of a demand for refurbishment or replenishment. The Repair Order has a Repair Type of Refurbishment, and has two transaction lines, Move In and Move Out.
The Move In line tracks the shipment of the defective item from Spares Management, and its reception into the depot. The Move Out line processes the shipment of the repaired item back to Spares Management.
The processing of Move In and Move Out lines leverages existing Internal Order and Internal Requisition functionality. From the depot's perspective, defective items are received via the Internal Requisition, and usable/repaired items are shipped via the Internal Order.