I need a job aid that will help me reopen a Closed PO to generate an RMA for a defective item that is being returned to a MFG for repair.
You can re-open a PO from the summary window if its not finally closed
Open the PO in summary window. Navigate to tools -> Control -> Open PO
But I couldn’t understand the point why you want to open it and how its related with an RMA.
Please let us the exact situation/issue
Trying to generate an RMA for a defective equipment. However, when I post the PO # in the Transaction Subtype RMA (Return to Vendor) , Oracle generates this error.
"Unable to find PO details, PO is Canceled/Closed or not Defined."
still not able to understand the exact issue and would suggest you to put/attach the screen shots.
Nevertheless, check the PO status
Finance is not allowing PO to be repoened to do the RTV transaction, what is the work around, or is finance incorrect in this decision?